Privacy Policy
Your privacy is critically important to us. Learn how we collect, use, and protect your data.
Contents
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Contact Privacy TeamWelcome to NS Tile Studio. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Information We Collect
At NS Tile Studio, we collect information to provide better services to our users. The types of personal information we collect include:
- Contact Information: Name, email address, phone number, and physical address.
- Account Details: Username, password, and order history.
- Payment Information: We do not store raw credit card details; all transactions are processed securely via our PCI-compliant payment partners.
- Technical Data: IP address, browser type, device information, and interaction data via cookies and analytics tools.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Processing and fulfilling your orders (including tile delivery and sample requests).
- Communicating with you regarding your orders, inquiries, or support requests.
- Personalizing your experience and offering tailored product recommendations.
- Improving our website functionality, tools (like the Tile Calculator and Room Visualizer), and overall user experience.
- Sending marketing communications, provided you have opted in to receive them.
3. Data Protection and Security
We take the security of your personal data seriously. We implement robust technical and organizational measures to ensure your data is protected against unauthorized access, alteration, disclosure, or destruction.
Our website uses 256-bit SSL encryption to secure data in transit. Access to personal information is restricted strictly to authorized personnel who require it to perform their duties.
4. Third-Party Disclosures
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
These providers include delivery partners, payment gateways, and analytics services. We may also release information when its release is appropriate to comply with the law or protect ours or others' rights, property, or safety.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate data.
- The right to request the deletion of your personal data (Right to be Forgotten).
- The right to opt-out of marketing communications at any time.
To exercise any of these rights, please contact our support team.