Exchanges Only
Please note that we do not accept returns. Exchanges are exclusively available for products that are delivered damaged.
Report a Damaged Delivery
Enter your order ID and email to initiate an exchange request for damaged items.
How It Works
1. Request Exchange
If your tiles were delivered damaged, log into your account and request an exchange within 48 hours of delivery.
2. Pack Securely
Ensure the damaged tiles are in their original boxes and securely packed for pickup.
3. Handover
Our logistics partner will pick up the boxes from your doorstep.
4. Get Replacement
Once the damaged items are received and inspected, a replacement will be dispatched immediately.
Exchange Guidelines & Eligibility
Please read carefully before initiating an exchange request.
Eligible for Exchange
- Defective or damaged tiles (must be reported within 48 hours of delivery).
- Incorrect items received in the shipment.
Not Permitted (No Returns)
- We strictly do not accept general returns or refunds.
- Exchanges for reasons other than shipping damage or defects are not allowed.
- Claims made after 48 hours of delivery will not be entertained.
Important Notice
By purchasing from NS Tile Studio, you agree to our strict no-returns policy. Please ensure your order quantities and specifications are correct before placing an order. Damages must be documented with photos and reported within 48 hours.